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When something is wrong

Nobody can hear my station

You are on air, you are talking, and the player is silent. The four places it breaks, in the order worth checking.

You are on air, you are talking, and the player is silent. Work down this list — it is ordered by how often each one turns out to be the answer.

1. Give It Fifteen Seconds

There is roughly a fourteen-second buffer between your microphone and a listener's speakers. If you opened the player and heard nothing immediately, that is expected. Wait, then judge.

The same buffer is why you should not monitor your own station in another tab while broadcasting. You will hear yourself from fourteen seconds ago, which is unusable, and it is easy to mistake for a fault.

2. Is the Mic Meter Moving?

In the studio, speak and watch the meter. If it does not move, no audio is entering the broadcast and nothing further down the chain can fix that.

Almost always this is the browser using the wrong input — a built-in microphone when you meant your interface, or a headset that is connected but not selected. Check your browser's microphone permission for the site and which device it is set to, then reload the studio.

3. Check Audio Lost, Not the Level Meter

The studio’s Audio lost figure shows how much audio never left your computer. This is the readout that matters, because a level meter happily bounces along through a completely dead connection — it sits before the point of failure.

If lost time is climbing steadily, your upload is the problem. Close whatever else is using it, and use a cable rather than wifi if you can.

4. Does the Status Say “Not Heard”?

Then it is not you. That status means your station is running and producing audio, but it is not getting out to listeners — a fault on our side. It usually clears by itself within a minute or two. If it does not, email hello@gocast.fm with your station name and roughly when it started, and do not bother rebuilding anything in the meantime.

Still Nothing?

Two quick sanity checks before you write to us. Open your player page on a phone, on mobile data rather than your wifi — that rules out your own network and your own browser in one go. And check the station really is on air rather than showing Off air, which is easy to miss when you are looking at a studio that seems alive.