Help
Short answers to the things people actually ask. If none of these cover it, email us — a real person reads it.
Getting started
From a new account to a station with a link you can share.
- Create your accountSigning up with email or with Google, and why you have to verify your address before you can broadcast.
- Create your stationNaming it, giving it artwork and a description, and what your station's address will be.
- Your player pageThe page listeners land on, what it shows when you are off air, and the link you hand out.
- What you get on Free and on ProEvery limit that differs between the two plans, and how to get Pro.
Going live
Broadcasting from your browser, or from the software you already use.
- Turning your station on and offWhat the power button does, what each status means, and why going live switches the station on for you.
- Go live from your browserBroadcasting with nothing but a microphone and a tab — the permission prompt, the handover, and the one thing that will cut you off.
- Using the studioThe mic meter, the file queue, push-to-talk, and the encoder health readout that tells you whether your audio is actually leaving.
- Broadcast from BUTT, Mixxx or RadioDJProConnecting desktop broadcast software to your station over the Icecast 2 source protocol.
AutoDJ and scheduling
Music that keeps playing when you are not there, at the times you choose.
- Upload your musicProFile formats, size limits, how much fits in 3 GB, where an upload lands, and jingles.
- Playlists and the rotationProBuilding playlists out of your library, shuffle, the default playlist, and what plays when nothing is scheduled.
- Schedule playlists by day and timeProGiving a playlist a slot on the week, slots that cross midnight, and how precisely a slot starts.
Your listeners
Getting people to your station, and seeing who turned up.
- Share your stationThe link, how it looks when somebody pastes it somewhere, and the notify list for people who arrive while you are off air.
- Embed the player on your siteProPutting a working player on your own page with a snippet of HTML.
- Read your audience pageProWhat the chart counts, what the breakdowns mean, and the numbers we deliberately do not show you.
When something is wrong
The three failures that account for most of them, and what each one means.
- Nobody can hear my stationYou are on air, you are talking, and the player is silent. The four places it breaks, in the order worth checking.
- My encoder will not connectProBUTT, Mixxx or RadioDJ refusing your station — the five things that cause nearly all of it.
- My station went off air on its ownStations stop themselves after ten minutes of silence. What counts as silence, and what does not.